LP&L has again put out false information. AN LP&L employee indicated that an on-line payment plan arrangement was free. LP&L has no on-line payment plan gimmick on it's website. LP&L does have an automated telephone payment plan gimmick that 6,000 customers used. Over 800 customers used the $30 "talk-to-a-representative" that would have generated over $24,000. The "imaginary" free on-line payment arrangement is still in planning stage. It has become obvious that "chaos" at LP&L is the norm. I believe that LP&L must be reformed or sold to a for-profit bidder for the best of all consumers.
"Commander Chaos",Gary Chang of LP&L!!
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